Instant food delivery has become one of the most popular web services worldwide due to its convenience in daily life. A fundamental challenge is accurately predicting courier routes to optimize task dispatch and improve delivery efficiency. This enhances satisfaction for couriers and users and increases platform profitability. The current heuristic prediction method uses only limited human-selected task features and ignores couriers preferences, causing suboptimal results. Additionally, existing learning-based methods do not fully capture the diverse factors influencing courier decisions or the complex relationships among them. To address this, we propose a Multi-Relational Graph-based Route Prediction (MRGRP) method that models fine-grained correlations among tasks affecting courier decisions for accurate prediction. We encode spatial and temporal proximity, along with pickup-delivery relationships, into a multi-relational graph and design a GraphFormer architecture to capture these complex connections. We also introduce a route decoder that leverages courier information and dynamic distance and time contexts for prediction, using existing route solutions as references to improve outcomes. Experiments show our model achieves state-of-the-art route prediction on offline data from cities of various sizes. Deployed on the Meituan Turing platform, it surpasses the current heuristic algorithm, reaching a high route prediction accuracy of 0.819, essential for courier and user satisfaction in instant food delivery.

Optimization of the last-mile delivery and first-mile pickup of parcels is an integral part of the broader logistics optimization pipeline as it entails both cost and resource efficiency as well as a heightened service quality. Such optimization requires accurate route and time prediction systems to adapt to different scenarios in advance. This work tackles the first building block, namely route prediction. This is done by introducing a novel Proximity Attention mechanism in an encoder-decoder architecture utilizing a Pointer Network in the decoding process (Proximity Attention Encoder and Pointer Network decoder: PAPN) to leverage the underlying connections between the different visitable pickup positions at each timestep. To this local attention process is coupled global context computing via a multi-head attention transformer encoder. The obtained global context is then mixed to an aggregated version of the local embedding thus achieving a mix of global and local attention for complete modeling of the problems. Proximity attention is also used in the decoding process to skew predictions towards the locations with the highest attention scores and thus using inter-connectivity of locations as a base for next-location prediction. This method is trained, validated and tested on a large industry-level dataset of real-world, large-scale last-mile delivery and first-mile pickup named LaDE[1]. This approach shows noticeable promise, outperforming all state-of-the-art supervised systems in terms of most metrics used for benchmarking methods on this dataset while still being competitive with the best-performing reinforcement learning method named DRL4Route[2].

Accurately estimating package delivery time is essential to the logistics industry, which enables reasonable work allocation and on-time service guarantee. This becomes even more necessary in mixed logistics scenarios where couriers handle a high volume of delivery and a smaller number of pickup simultaneously. However, most of the related works treat the pickup and delivery patterns on couriers' decision behavior equally, neglecting that the pickup has a greater impact on couriers' decision-making compared to the delivery due to its tighter time constraints. In such context, we have three main challenges: 1) multiple spatiotemporal factors are intricately interconnected, significantly affecting couriers' delivery behavior; 2) pickups have stricter time requirements but are limited in number, making it challenging to model their effects on couriers' delivery process; 3) couriers' spatial mobility patterns are critical determinants of their delivery behavior, but have been insufficiently explored. To deal with these, we propose TransPDT, a Transformer-based multi-task package delivery time prediction model. We first employ the Transformer encoder architecture to capture the spatio-temporal dependencies of couriers' historical travel routes and pending package sets. Then we design the pattern memory to learn the patterns of pickup in the imbalanced dataset via attention mechanism. We also set the route prediction as an auxiliary task of delivery time prediction, and incorporate the prior courier spatial movement regularities in prediction. Extensive experiments on real industry-scale datasets demonstrate the superiority of our method. A system based on TransPDT is deployed internally in JD Logistics to track more than 2000 couriers handling hundreds of thousands of packages per day in Beijing.

Instant delivery services, such as food delivery and package delivery, have achieved explosive growth in recent years by providing customers with daily-life convenience. An emerging research area within these services is service Route\&Time Prediction (RTP), which aims to estimate the future service route as well as the arrival time of a given worker. As one of the most crucial tasks in those service platforms, RTP stands central to enhancing user satisfaction and trimming operational expenditures on these platforms. Despite a plethora of algorithms developed to date, there is no systematic, comprehensive survey to guide researchers in this domain. To fill this gap, our work presents the first comprehensive survey that methodically categorizes recent advances in service route and time prediction. We start by defining the RTP challenge and then delve into the metrics that are often employed. Following that, we scrutinize the existing RTP methodologies, presenting a novel taxonomy of them. We categorize these methods based on three criteria: (i) type of task, subdivided into only-route prediction, only-time prediction, and joint route\&time prediction; (ii) model architecture, which encompasses sequence-based and graph-based models; and (iii) learning paradigm, including Supervised Learning (SL) and Deep Reinforcement Learning (DRL). Conclusively, we highlight the limitations of current research and suggest prospective avenues. We believe that the taxonomy, progress, and prospects introduced in this paper can significantly promote the development of this field.

Pick-up and Delivery Route Prediction (PDRP), which aims to estimate the future service route of a worker given his current task pool, has received rising attention in recent years. Deep neural networks based on supervised learning have emerged as the dominant model for the task because of their powerful ability to capture workers' behavior patterns from massive historical data. Though promising, they fail to introduce the non-differentiable test criteria into the training process, leading to a mismatch in training and test criteria. Which considerably trims down their performance when applied in practical systems. To tackle the above issue, we present the first attempt to generalize Reinforcement Learning (RL) to the route prediction task, leading to a novel RL-based framework called DRL4Route. It combines the behavior-learning abilities of previous deep learning models with the non-differentiable objective optimization ability of reinforcement learning. DRL4Route can serve as a plug-and-play component to boost the existing deep learning models. Based on the framework, we further implement a model named DRL4Route-GAE for PDRP in logistic service. It follows the actor-critic architecture which is equipped with a Generalized Advantage Estimator that can balance the bias and variance of the policy gradient estimates, thus achieving a more optimal policy. Extensive offline experiments and the online deployment show that DRL4Route-GAE improves Location Square Deviation (LSD) by 0.9%-2.7%, and Accuracy@3 (ACC@3) by 2.4%-3.2% over existing methods on the real-world dataset.

The goal of this paper is to investigate a decision support system for vehicle routing, where the routing engine learns from the subjective decisions that human planners have made in the past, rather than optimizing a distance-based objective criterion. This is an alternative to the practice of formulating a custom VRP for every company with its own routing requirements. Instead, we assume the presence of past vehicle routing solutions over similar sets of customers, and learn to make similar choices. The approach is based on the concept of learning a first-order Markov model, which corresponds to a probabilistic transition matrix, rather than a deterministic distance matrix. This nevertheless allows us to use existing arc routing VRP software in creating the actual route plans. For the learning, we explore different schemes to construct the probabilistic transition matrix. Our results on a use-case with a small transportation company show that our method is able to generate results that are close to the manually created solutions, without needing to characterize all constraints and sub-objectives explicitly. Even in the case of changes in the client sets, our method is able to find solutions that are closer to the actual route plans than when using distances, and hence, solutions that would require fewer manual changes to transform into the actual route plan.

In the presented framework, known journey patterns are modelled as stochastic processes, emitting the road segments visited during the journey, and the ongoing journey is predicted by updating the posterior probability of each journey pattern given the road segments visited so far. In this contribution, we use Markov chains as models for the journey patterns, and consider the prediction as final, once one of the posterior probabilities crosses a predefined threshold. Despite the simplicity of both, examples run on a synthetic dataset demonstrate high accuracy of the made predictions.